At Earth Loopz, we take pride in providing high-quality products for your adventures. Please read our return and refund terms carefully before placing an order.

1. Eligibility for Returns

• Returns are accepted only for items that are defective, damaged, or incorrect upon delivery.
• Items must be unused, in their original packaging, and include all tags or accessories.
• You must notify us within 3 days of receiving your order to be eligible for a return.

2. Non-Returnable Items

• Products damaged due to misuse, negligence, or normal wear and tear are not eligible for return.
• Clearance or sale items are final and cannot be returned.

3. Return Process

• Contact us at 📧 [email protected] with your order details, description of the issue, and, if possible, photos of the product.
• Our support team will confirm if your item qualifies for a return and guide you through the process.
• Returns must be shipped back to us within 7 days of approval.

4. Refund Process

• Since we only accept Cash on Delivery, refunds will be issued as:
  • A replacement product, or
  • Store credit for future purchases.
• We do not issue cash refunds.

5. Shipping Costs for Returns

• If the return is due to our error (wrong or defective product), we will cover the return shipping costs.
• If returning for other valid reasons, the customer is responsible for shipping charges.

6. Contact Us
For all return and refund inquiries, please contact our customer service team:
📧 [email protected]